Frequently Asked Questions

Simply complete the form on our FREE Quote page. Once submitted, a dedicated representative will be in touch with you within 24 hours to assist you further and guide you through the ordering process.
The minimum order quantity is 50 coins. We’ve set this limit to ensure optimal production quality and efficiency for our customers.
We proudly ship our products globally!
Shipping costs can fluctuate based on the size and weight of your order. While we strive to provide the most cost-effective shipping options, our dedicated representatives will provide you with a clear breakdown of shipping costs when presenting your quote.
Typically, it takes 2-3 weeks for you to receive your order. However, our dedicated representatives will be with you every step of the way, guiding you through the process and keeping you informed about specific timelines. We strive to ensure timely delivery while maintaining the high quality and craftsmanship that Momento Coins is known for.
Our coins are crafted with precision and quality in mind. For circular coins, we utilize a high-quality base metal of brass. For custom-shaped and 3D sculpted coins, we use a durable zinc alloy. Additionally, upon request, we can produce coins using other materials such as copper, iron, and aluminum.
While we prefer vector files such as .ai and .eps for the best precision and clarity, we are versatile in handling a wide range of formats. This includes raster images like .JPG, .GIF, .PNG, .BMP, .TIFF, and .PSD, as well as document formats like .DOCX, .PPTX, and .PDF. Rest assured, whatever format you provide, our team is equipped to work with it to bring your coin design to life.
For orders consisting of fewer than 300 coins, a mold fee will be applied, and this will be detailed in your quote’s cost breakdown. However, for orders of 300 coins or more, we’re delighted to waive the mold fee as a gesture of appreciation.
Absolutely! We retain your mold for a duration of up to 3 years. If you place any reorders within that time frame, not only will the mold fee be waived, but the 3-year retention period will also reset, starting anew from the date of the reorder.

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